Shipping policy

Shipping Policy

Shipping is handled by Rome Media Group BV, trading as Happy Unwrapping, Pastoor Jacobsweg 100, 6226 VX Maastricht, the Netherlands. KvK 92806686.

Every item we sell is personalized and made to order. Nothing ships from a shelf — each piece is produced for you after your order is placed. That means your total wait has two parts: production and transit.

How long it takes

Production and delivery together take 7 to 15 business days. Production alone accounts for roughly 2 to 5 business days of that; the remainder is transit, which depends on your destination. Orders are never dispatched the same day.

If you are ordering for a specific date, count back 15 business days — roughly three calendar weeks — from the day you need the item in hand. For Christmas delivery, order in the first week of December at the latest.

Estimates are not guarantees. Carrier delays, customs inspections and peak periods can extend them, and these are outside our control.

Shipping costs

Shipping is free on all orders delivered within the United States, with no minimum order value.

For all other destinations, shipping is calculated at checkout based on your delivery address and the contents of your cart. You will see the full amount before you pay.

Where we ship

We ship to the United States, Canada and most countries worldwide. Because our items are produced by specialist workshops, the destinations we can reach vary from product to product. If we cannot deliver a particular item to your address, it will not be offered as a shipping option at checkout; adding a different item to your cart may produce different options.

Split shipments

Orders containing items produced in different workshops may be dispatched separately and arrive on different days. Where this happens on an order shipping outside the United States, more than one shipping charge may apply.

Order tracking

You will receive a confirmation email when your order is placed, and a second email with tracking details once it ships. If you have not received tracking information within 5 business days of ordering, email service@happyunwrapping.com with your order number.

Address accuracy

Please check your delivery address carefully before completing your order. Personalized items enter production quickly and we cannot guarantee address changes once an order is placed. We are not responsible for orders delivered to an address entered incorrectly at checkout.

Customs, duties and import taxes

Orders crossing a customs border may attract duties or import taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping costs. We have no control over them and cannot predict their amount. Customs processing can also add delays we cannot foresee.

Lost, delayed or damaged parcels

If your order arrives damaged, or tracking shows no movement for an extended period, email service@happyunwrapping.com with your order number and, where relevant, photographs of the damage. We will work with you to put it right — see our Refund Policy for what we cover.

Undeliverable parcels

If a parcel is returned to us as undeliverable because of an incorrect address or a failure to collect, we will contact you to arrange redelivery. Additional shipping charges may apply.

Gift packaging

Orders ship in protective packaging. We do not currently offer gift wrapping, gift boxes or printed gift messages. Any wrapping or styling shown in our product photography is there to show the item in use and is not included.

Contact

Questions about shipping: service@happyunwrapping.com.