FAQ

Frequently Asked Questions

Personalization

How do I personalize my gift?
On each product page, you'll find fields to add your text, names, dates, or upload a photo. Just fill them in before adding to your cart. [Adjust to match how your store's personalization actually works.]

Can I see a preview before I order?
[Yes/No — describe whether customers see a live preview, or whether you send a proof by email before production.]

Is there a limit to how much text I can add?
[State your character limits per product, if any.]

What photos work best?
For the sharpest result, upload a high-resolution image with good lighting. Avoid blurry or heavily filtered photos.

Orders & Production

How long until my order is made?
Because each item is personalized and made to order, production takes [X business days] before shipping.

Can I change or cancel my order after placing it?
Contact us as soon as possible at [your email]. Once an item enters production we may not be able to make changes, since it's personalized just for you.

Shipping

Where do you ship?
[List the countries/regions you ship to.]

How much does shipping cost and how long does it take?
[Add your shipping rates and estimated delivery times, or link to your Shipping page.]

Returns

Can I return a personalized item?
Because personalized items are made uniquely for you, they generally can't be returned unless they arrive damaged or faulty. [Confirm your exact policy.]

My item arrived damaged — what do I do?
We're sorry! Email us at [your email] with a photo of the issue and your order number, and we'll make it right.

Still have questions?

Reach out any time through our Contact page and we'll be happy to help.